Clinic Information-backup

About Us

We are a private fee-for-service clinic comprised of Family Physicians and an Internal Medicine Specialist practicing in a team environment with skilled inter-professionals to endeavor to provide our patients with optimal care delivered in a focused and efficient manner.

Our Family Physician practices include a combination of office visits, in-patient care, low risk obstetrics, long-term care, ER coverage and walk-in services.

After over 50 years of practice at our downtown location, Western Medical Clinic Medical Corporation moved to its current location at 2425 Victoria Avenue, opening the doors on November 2, 2015. The new location has provided many opportunities to improve efficiencies with workflows and has allowed for continued expansion of the Physician group.

Our Vision:

The Western Medical Clinic will be the independent, comprehensive primary care medical clinic of choice for our community’s healthcare needs.

Our Mission:

The Western Medical Clinic provides comprehensive, accessible, quality-focused medical services in a caring, collaborative and efficient environment.

Our Core Values:

• Caring for our patients – We provide quality services in a caring and supportive environment. We act with integrity and respect with a commitment to confidentiality. We respect the well-being and dignity of each patient.
• Practice quality evidence-based medicine – We practice medicine that is based on proven and known outcomes to prevent illness, restore health and relieve suffering.
• Quality Service – We organize ourselves to use our resources to treat patients efficiently and effectively. We strive to exceed our patient’s expectations by improving access and the quality of our services.
• Teamwork – We work together collaboratively for our patients. We value the essential role of our Physicians and create processes that help them serve their patients. We value our staff as our important resource and create a workplace that attracts and rewards caring and high-performing individuals.

Family Medicine Residency Program

In 2012, Western Medical Clinic became affiliated with the University of Manitoba, Faculty of Medicine, Department of Family Practice to assist in developing the Brandon Satellite Program which is a satellite campus providing core and elective rotations for medical students, Family Medicine residents and more recently residents in other specialty training programs.

The aim of the Brandon site is to provide Family Medicine residency training and core Family Medicine clerkship training in a rural model, preparing graduates for practice in a rural setting.

Western Medical Clinic is extremely proud to support the Brandon satellite program through providing excellent training via our Physicians and is especially excited that we have been able to expand our Physician group with exceptional Physicians graduating from the Brandon Satellite Program.

As a patient, you may be seen by a Resident working with your Family Physician. He or she will be a qualified Physician in their first and second years of Family Practice Residency. Patients seen by a Resident will have their care discussed with their Family Physician at all times.

Home Clinic

Western Medical Clinic registered and became a Home Clinic in 2017 and since then we have endeavored to ensure that our patients are aware of what a Home Clinic is and what identifying their Most Responsible Provider means. This is done through a process of patient enrolment with our Clinic.

A Home Clinic is a patient-centred primary care clinic, registered with Manitoba Health, Seniors and Active Living (MHSAL), that serves as a patient’s home base within the health-care system. Home Clinics are primary care clinics that provide patients with timely access to care, coordinate their health care within the health-care system and manage their health-care records. Having a home base helps support comprehensive and continuous care throughout a patients’ life.

A Home Clinic provides its patients comprehensive, continuous and coordinated care, thereby improving their patients’ health outcomes. Ensuring Manitobans have a Home Clinic, which serves as the home base for the majority of their primary care needs, is a key step towards achieving a longer term vision of a robust, equitable and accessible primary care system. Home Clinics are also considered vital to ensure long-term sustainability of the system.

Refer to the Primary Care website for more information regarding the Home Clinic model.

Services

Shilo Medical Clinic

Western Medical Clinic is proud to have some of our Family Physicians provide services at our Shilo Medical Clinic located in the Canex Mall in Shilo. Physicians rotate through the clinic in Shilo Monday to Thursday providing booked appointments as well as walk-in services. For hours of operations please see our locations below.

Walk-in Clinic

Western Medical Clinic Family Physicians provide Walk-in medical services Monday to Friday, 8:00 am to 7:00 pm at Unit B – 2425 Victoria Avenue.

ECG/Spirometry

ECG and Spirometry services are provided in-clinic. These services are commonly performed prior to your appointment with our Internal Medicine Specialist or may be requested by your Family Physicians when you are attending a booked appointment.

These services are provided on a walk-in basis initiated with a requisition from your Western Medical Clinic Family Physician.

Lab services

Lab services (phlebotomy) are provided via Dynacare Lab and are located on site at the Western Medical Clinic with convenient access from the Reception area.

Please note that Dynacare Labs are independent of Western Medical Clinic Medical Corporation.

Link to Dynacare Lab and hours for our location

My Health Team

Western Medical Clinic partnered with Prairie Mountain Health in December 2014 to form the very first MyHealthTeam in Prairie Mountain Health.

My Health Teams are teams of care providers (whether located in the same offices or virtually connected online) that work with you to make sure you get the care you need, when you need it. They are the health care neighbourhoods that provide care.

My Health Teams are built around strong partnerships. Teams of care providers work together to plan and deliver services for a geographic area or specific community or population.

My Health Teams are less about physical space, and more about leveraging and building on existing services and enhancing them so that patients are offered more coordinated and comprehensive care.

At Western Medical Clinic your care is coordinated with and supported by, Mental Health Shared Care Counsellors, a Registered Dietician, a Clinical Pharmacist and Social Work services.

For more information please see the My Health Team website.

Locations

Frequently Asked Questions

• Are any Physicians accepting patients?

  When Physicians are able to accommodate new patients, this will be published on the website under Physicians page.

• Can I get my results mailed to me or released over the phone?

  Depending on your Physician, some results may be released by mail or over the phone, or you may be asked to make another appointment with your Physician to review your result. Please clarify this with your Physician if you are expecting to be contacted about a specific test result.

• Can I phone directly to make an appointment?

  You can phone our main line at 204-727-6451 and press option “3” to speak to a Receptionist to make your appointment. Please understand that phones are very busy and your time on hold will vary depending on call volumes at any given time. For a more convenient method please use our Online Booking option available on our website. It is very user-friendly and will provide you with confirmation of your appointment.

• What happens if I miss an appointment?

  Please understand that missed appointments are time that a Physician could utilize to see other sick patients. If at all possible, please call 24 hours in advance to cancel your appointment if you know you are unable to attend. If you discover you are unable to attend an appointment due to unforeseen circumstances, a call up to two hours prior to the appointment is still appreciated. Please be aware that it is at the Physician’s discretion to charge for missed appointments.

• What happens if I cannot keep an appointment?

  If you cannot keep your appointment – please contact the clinic in order to cancel your booked appointment and reschedule another appointment.

• What happens if I am late for my appointment?

  If you are late for your booked appointment, it is at the Physician’s discretion as to whether they feel they can still accommodate your appointment.

• Can I get a prescription renewal on Walk-in?

  Depending on the type of prescription being renewed, the Physician on Walk-in may or may not be able to renew your prescription short term or long term. Please be aware that renewals for narcotics will NOT be completed at Walk-In. You must make an appointment with your own Family Physician.

• What if I do not have valid medical coverage?

  There will be a charge for all patients who do not have valid medical coverage in Canada.

• Why do I have to show my Health card at every visit?

  It is imperative to ensure that our records reflect the same information that is on record with Manitoba Health. This is especially important if we need to contact you, or if you are referred for diagnostic testing or to a Specialist and they cannot contact you due to incorrect/outdated information. While we understand that some patients may find this frustrating, it is for your benefit in ensuring that your health information is correct and current.

• What if I live in another province or country and need medical care?

  For patients from another province, we must be able to verify your coverage prior to your visit.

• Do you give phone advice?

  To ensure that your health concerns are addressed in a confidential manner with clarity we ask that you make an appointment to see your Physician and/or attend our Walk-in clinic.

• Do I need to book an appointment to see a doctor?

  In order to see your Family Physician, you must book an appointment with them by utilizing our Online Booking option, by phone, or in person. If you do not have a Family Physician at Western Medical Clinic and/or they are unavailable, please attend our Walk-In clinic that operates Monday through Friday between 8:00 am to 7:00 pm.

• Why is it important to ensure that I keep my appointment with my Physician?

  Our Physicians work very hard to be available to see you as their patient. Please remember that if you do not keep your appointment and do not call to cancel/reschedule, that appointment time becomes unavailable for another sick patient that could have been accommodated.

• Can I eat and/or drink prior to having my blood drawn at the Lab?

  If your lab tests are identified as “Fasting”, please do not eat or drink for 12 hours prior to having your blood drawn at the Lab.

• Can I post/send a message on Western Medical Clinic Facebook page and expect an answer?

  Please be aware that for confidentiality purposes, we are unable to answer questions/messages that appear on our Facebook page.

• How do I edit information on my Medeo Online booking account?

  If you have questions regarding your Medeo Online booking account, please contact the clinic by email at westmed@westernmedicalclinic.ca.